Refund Policy

All refunds/withdrawals from programs and facility reservation refund requests should be submitted using the Refund Request Form.

No refunds, transfers or credits will be issued after a program has concluded. Refunds for cash or check payments are issued via check and are mailed. Refunds for card payments will be refunded back to the card used for the transaction.  Allow up to thirty (30) days for processing.

Refunds are considered for the following situations:

Programs/Activities

In the event there is a change in the nature of the program, activity or reservation or a cancellation, participants will be contacted and a transfer, full credit or refund will be given.

In the event of an injury or illness of a participant, doctor’s documentation is required. If the program is underway, the refund will be prorated.

When program/activity refund requests are received more than three (3) business days prior to the start of a recreation program, a refund less a $5 administrative fee, or a full credit or transfer will be given. Athletics program requests should be received three (3) business days prior to the first practice/game.

A $40 administrative fee is applied for a withdrawal from a summer camp that is made less than four (4) weeks prior to the start of the camp. After the camp has started, the $40 administrative fee is applied and the balance prorated (based on how many days the camp has been held).

When a request is received three (3) business days or less, a prorated credit will be placed on your account minus the administrative fee. If a program is more than 50% complete, it is left to the discretion of the program coordinator.

NOTE: It is the discretion of the program supervisor whether a refund will be given on a commodity (supplies, tickets, apparel, etc.) that has already been purchased by the participant.

Facility Rentals

Indoor Facilities

Room Rental Cancellation Fees: Cancellations three (3) or more weeks prior to the rental date receive refund of rental payment minus a 10% prepayment fee. Rentals not cancelled three (3) weeks (21 days) in advance forfeit all rental fees. The Department may cancel a reservation in the case of severe weather conditions, a Town emergency, or if all contract stipulations are not followed. All reservation fees will be returned in full if a situation occurs which is beyond facility or renter control.

Park Facilities

Park Facility Cancellation Fees: Cancellations made seven (7) days or more prior to the rental date receive a refund minus a $5 administrative fee. Any rental cancelled less than seven (7) business days prior to the rental date will receive a refund of 50% of the rental fee minus the $5 administrative fee.

Refund Request Form

All refund requests should be submitted using the Refund Request Form.